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Frequently asked questions

Find answers to the most common questions about our products, ordering, and shipping.

Order

Where can I buy your products?

You can only buy our products online through our webshop. We don't work with physical stores.

Can I return a product?

Yes, you have 14 days to return. The product must be undamaged and in original packaging. Return shipping is at your own expense.

How do I track my order?

After shipping we send you a track and trace code by email. Use this to follow your package with the carrier.

What payment methods do you accept?

We accept iDEAL, credit card, PayPal and Klarna.

How do I get support for my order?

Email us at hello@ferdasco.com. For damages, returns, or exchanges, use e-mail at returns@ferdasco.com

When will my order be processed?

We prepare your order the next working day. Shipping time varies per product. Check the product page for specific timeframes.

Can I cancel or modify my order?

Email us before your order ships. We'll help you. Once shipped, we can't make changes.

Do you accept returns?

Yes, use our return policy. Items must be in original condition. We don't refund duties and taxes. Check our returns policy for details.

Product

What size should I order?

Check the size chart on the product page. Each design has specific dimensions. When in doubt, send us a message.

Are the designs limited edition?

Some designs are limited edition. Check the product page to see if your design is numbered and comes with a certificate.

Can I request a custom design?

Contact us through our contact page to discuss options.

SHIPPING

What are the shipping costs?

Shipping costs vary per product and are calculated at checkout.

How long does delivery take?

Delivery times vary per product and destination. Check the product page for specific timeframes.

CONTACT

How can I contact you?

Questions about a product? Use our contact form and we'll help you out.